スイス・カジノ依存症対策 「レスポンシブル・ゲーミング戦略 Grand Casino Luzern」(3)

3 戦略と管理

管理業務は通常、戦略と管理とに分けることができる。それぞれの実際の姿は、組織の中枢となる管理部門と運営母体である。管理部門は、各グランドカジノの上級管理職の代表者が属しており、social conceptの実施を管理・監督する。

Lucerne University of Applied Sciences and Artsは、専門的なコンサルティングやサービスを提供する外部組織としてここに属している。

特別に教育を受けた、social conceptの責任者が実際の運営を担う。彼らは、カジノの日々の業務のなかで、social conceptに関連する規定や手続きが正しく守られるよう、また、時期を逸さず実行されるようつとめる。

social conceptの責任者が、各運営部門の長となっている。それぞれの業務にsocial conceptが反映されるよう、適切な組織づくりがなされている。

外部の専門コンサルタントの、組織への関わり方には、カジノ内の規定とコンサルティングが相互に効果的に影響し合えるよう、適切な配慮がなされている。

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