スイス・カジノ依存症対策 「レスポンシブル・ゲーミング戦略 Grand Casino Luzern」(4)

レスポンシブル・ゲーミング戦略 Grand Casino Luzern
ルツェルン 2015年1月25日
日本語訳 平沼由紀子
用語/名称について(訳:)とあるのは意味を訳したもので、正式な用語/名称ではない。

4 教育

カジノのスタッフは、トレーニングコースを受講し、予防的規定について充分な知識を習得する。
このコースは、ゲーミング依存症のリスクを抱える顧客への対応についてスタッフの理解を深め、十分に訓練する。

Lucerne University of Applied Sciences and Artsがトレーニングコースの構成と実施を担当し、コースの講師の養成についても責任を負う。
講師は成人の教育経験も豊富で、依存症の分野では専門的なプロフェッショナルである。また講師は、応用科学の大学レベルに相当する学識を備えていなければならない。

トレーニング終了に当たり、プログラムの評価のため、参加者にアンケートをとり、コースの改良と発展の参考にしている。
スタッフのトレーニングは、段階的に継続される。スタッフが毎回授かった知識が、その後、現場で実践できるよなプログラムが組まれている。
3段階のコースを受けることにより、カジノのゲストと関わるスタッフ全員が、コンセプトの実践と予防を第1としたカジノ運営のための必要なノウハウを身につけることができる。

・基礎トレーニング
レベル1:social conceptに関する知識/情報
レベル2:基礎教育(早期発見:感知と行動)
レベル3:コミュニケーション・コース
(スタッフのリーダーシップ:ゲーミング依存のリスクにあるゲストとの接触およびコミュニケーション)

・継続的トレーニング
レベル4:復習/補足A(年1回)
レベル5:復習/補足B(年1回)
レベル6:(オプション) 各グループの経験を分かち合う、整理/補足/総括

カジノIRジャパン

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